Terms and conditions

Cancellation policy - the policy indicated in the online booking system refers only to individual bookings, the following conditions apply to travel agencies and groups.

Terms and conditions 2017-12-05T18:23:29+00:00

Individual bookings
No penalty fee for cancellations notified at least 7 days prior to arrival date (within 24:00 CET of the 8th day prior to confirmed arrival date). In case of cancellations notified later than 8 days prior to arrival (from 0:00 of the 3rd day prior to confirmed arrival date) or early departure, the full amount of the stay will be charged.

Bookings from 5 to 9 rooms
No penalty fee for cancellations notified at least 30 days prior to arrival date (within 24:00 CET of the 31st day prior to confirmed arrival date). For cancellations notified between 30 and 20 days prior to arrival (from 0:00 of the 30th day prior to confirmed arrival date and 24:00 of the 21st day prior to confirmed arrival date), a penalty fee of 50% of the stay (one night minimum) will be charged. In case of cancellations notified later than 21 days prior to arrival (from 0:00 of the 20th day prior to confirmed arrival date) or early departure, the full amount of the stay will be charged.

Bookings of 10 or more rooms
No penalty fee for cancellations notified at least 45 days prior to arrival date (within 24:00 CET of the 46th day prior to confirmed arrival date). For cancellations notified between 45 and 30 days prior to arrival (from 0:00 of the 45th day prior to confirmed arrival date and 24:00 of the 31st day prior to confirmed arrival date), a penalty fee of 50% of the stay (one night minimum) will be charged. In case of cancellations notified less than 31 days prior to arrival (from 0:00 of the 30th day prior to confirmed arrival date) or early departure, the full amount of the stay will be charged.

Other conditions
Children up to 2 years in cots, free of charge for a third guest older than 2 years a third bed is mandatory; price of third bed quoted on request on request and only by hotel permission small pets may be permitted in rooms; however small pets are not allowed in the living rooms, restaurant, pool surroundings or in any of the common areas.